Our Privacy & Cookie Policy

Our website uses cookies to ensure it functions correctly, to improve your browsing experience, and to help us understand how visitors use the site. Cookies are small text files stored on your device that remember your preferences and enable certain features. You can manage or disable cookies at any time through your browser settings, but doing so may limit some aspects of the site’s functionality.

Information You Provide Directly

This may include:

• Name
• Email address
• Telephone number
• Information submitted through contact or appointment-request forms
• Any information you voluntarily provide while communicating with us

Important: Clinical or medical information should not be submitted through the Website unless specifically instructed, as online forms are not intended for clinical diagnostics or urgent medical matters.

We may collect technical data such as:

• IP address
• Browser type and version
• Device information
• Pages visited, time spent on pages, and navigation paths
• Cookies and analytics data (e.g., via Google Analytics or similar tools)

This information helps improve Website performance and user experience.

We may use your personal data to:

• Respond to enquiries you submit
• Provide non-clinical information
• Manage and improve the Website
• Ensure security and prevent misuse
• Comply with legal obligations

We do not use your data to make automated decisions that could significantly affect you.

We process your data under the following legal bases:

• Legitimate interests — responding to enquiries, maintaining the Website
• Consent — where you explicitly opt-in (e.g., for newsletters or optional forms)
• Legal obligation — where required by law or regulatory bodies

If you provide medical information voluntarily, processing may fall under the basis of explicit consent, but we discourage submitting clinical data through the Website.

• We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
• Data may be stored or processed outside the UK, but only with appropriate safeguards (e.g., adequacy decisions or standard contractual clauses).

We retain personal data only for as long as necessary to:

• Respond to enquiries
• Comply with legal obligations
• Maintain records as appropriate

You may request deletion of your data at any time unless we are required by law to retain it.

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us using the details below.

For questions about these Terms or this Privacy Policy, or to submit a data protection request, please contact: enquiries@drsayansen.com

We may update the Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”